Information We Collect

Personal Information: When you register, we collect your name, email, phone number, business details (for providers), and payment information.

Usage Data: We collect information about how you interact with our platform, including IP addresses, device information, and browsing patterns.

Water Usage Data: For billing purposes, we collect and process meter readings and consumption data provided by you or your water provider.

How We Use Your Information

We use your information to:

• Provide and maintain our water billing services
• Process payments and generate invoices
• Communicate about your account and services
• Improve our platform and develop new features
• Comply with legal obligations and prevent fraud

Sharing of Information

With Water Providers/Clients: We share necessary billing and consumption data between registered providers and their clients.

Service Providers: We may share data with trusted third parties who assist in payment processing, analytics, and platform maintenance.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of sensitive information
• Secure servers and network infrastructure
• Regular security assessments
• Access controls and authentication protocols

While we strive to protect your data, no system is completely secure. You should also take steps to protect your account credentials.

Data Retention

We retain your personal information only as long as necessary to:

• Provide services to you
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce agreements

Billing and water usage records are typically retained for 7 years to comply with regulatory requirements.

Your Rights & Choices

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data under certain circumstances
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@majismart.co.ke.

Cookies & Tracking

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember preferences and settings
• Analyze platform usage and performance

You can control cookies through your browser settings, but disabling them may affect platform functionality.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

Policy Changes

We may update this policy periodically. We will notify you of significant changes through our platform or by email. Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests, please contact: