Last revised: January 31, 2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES, AND OBLIGATIONS. THESE TERMS INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION, VENUE, AND GOVERNING LAW OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
MajiSmart ("MajiSmart", "we", or "us") provides a water billing and management platform that connects water service providers with their clients. The MajiSmart platform is accessible online including at majismart.com and as an application for mobile devices. By accessing or using our Services, you agree to comply with these Terms of Service ("Terms").
These Terms, together with our Privacy Policy and Cancellation Policy, constitute the "Agreement" between you and MajiSmart. MajiSmart acts as an intermediary platform for transactions between water providers ("Providers") and their clients ("Clients").
Modification. MajiSmart reserves the right to modify these Terms at any time. We will post modifications on our platform and update the "Last Revised" date. Continued use after changes constitutes acceptance.
Eligibility
To use MajiSmart, Providers must be registered water service businesses and Clients must be legitimate water service consumers. Any unauthorized use is expressly prohibited.
Registration
To access our Services, you must create a MajiSmart Account by providing accurate information including your name, contact details, and business information (for Providers). You must keep your account information current at all times.
Verification
MajiSmart may verify user information through third-party services. We reserve the right to approve or deny accounts in our sole discretion. Providers are solely responsible for ensuring their water services comply with all regulations.
Subscription Fees
MajiSmart offers tiered subscription plans with varying client limits and features. Fees are clearly displayed at checkout. All fees are non-refundable except as required by law.
Payment Methods
We accept M-PESA and other approved payment methods. You authorize us to store your payment information for future transactions including subscription renewals and any applicable fees.
Taxes
You are responsible for all applicable taxes related to your use of our Services. We may collect and remit taxes where required by law.
You agree to use MajiSmart in compliance with these Terms and all applicable laws. You are solely responsible for all activity under your account and must keep your login credentials secure.
Accuracy. Providers must ensure all meter readings, billing information, and client data is accurate and current. Clients must provide accurate consumption information.
License. By using our Services, you grant MajiSmart a license to use your data to provide and improve our Services. You retain ownership of your content.
Data Responsibility. Providers are responsible for client data they upload and must obtain necessary consents. MajiSmart implements security measures but cannot guarantee absolute data security.
You may not:
Providers must:
Clients must:
Any disputes will first attempt resolution through our support team. Unresolved disputes may be submitted to arbitration in Nairobi, Kenya, governed by Kenyan law.
Limitation of Liability. MajiSmart is not liable for indirect damages or service interruptions beyond our control.
Termination. We may suspend accounts for violations of these Terms. You may cancel your subscription at any time.
Contact. For questions, contact support@majismart.co.ke or call 0718438984.